Navigating Youth Mental Health Support in Germany: A Guide for English-Speaking Families
Living in Germany as an English-speaking family offers all kinds of enriching experiences, from language and travel to cultural exchange and academic opportunity. But when it comes to youth mental health support, many families find themselves facing unexpected barriers.
Language. Unfamiliar healthcare systems. Stigma. Waiting lists. A lack of clarity about where to turn, especially when your child or teen needs help now.
This guide is designed to offer a practical starting point for families navigating mental health support in Germany, with a focus on accessible, English-speaking resources and support for both parents and educators.
Immediate Support: Crisis Services
When things feel urgent - whether for a young person or a parent - it's important to know that support exists, and it’s closer than you might think.
🟢 Krisenchat
A free, 24/7 chat service for young people under 25 who are feeling overwhelmed, anxious, or in crisis. Support is available in English or German, and can be accessed easily through WhatsApp or SMS - no app, no waiting list, just someone on the other end who listens.
☎️ TelefonSeelsorge
Germany’s national telephone counselling service, available 24 hours a day, every day of the year. While the support is primarily in German, their team is highly trained, and they may be able to redirect you to English-speaking assistance.
📞 0800 111 0 111 or 0800 111 0 222
🌍 International Helpline Berlin
A lesser-known but valuable resource for English-speaking expats and families. Offers confidential emotional support, not just for crisis moments, but for anyone needing to talk. Based in Berlin, but available by phone from anywhere.
📞 030-44 01 06 07
👨👩👧 Nummer gegen Kummer (Parent Helpline)
If you're worried about your child but aren’t sure how to help, this free, confidential helpline for parents is a great place to talk things through.
📞 0800 111 0 550
🕘 Mon–Fri 9am–5pm, Tues & Thurs until 7pm
🌐 www.nummergegenkummer.de
Finding Long-Term Mental Health Support (Therapists & Psychologists)
Accessing long-term therapy in Germany (especially in English) can be tricky, but not impossible. Many English-speaking families aren’t aware that they can use the public health system (GKV) to access youth mental health support, including therapy.
One of the best ways to begin is through the national doctor search portal:
Using the 116117 Website
This is Germany’s official health service portal. It lists doctors and therapists who are licensed and accept statutory (public) health insurance.
Here's how to use it:
Go to the site and switch the language to English (top right menu).
Click on “Search for Services”.
Type in your postal code and under specialty select "Psychological Psychotherapist" or "Child and Adolescent Psychotherapist."
Scroll to “Languages Spoken” and select English.
Call the practice directly to ask about availability and waiting times.
📌 Note: There may be wait times - sometimes weeks or months - but don’t get discouraged. It’s okay to contact multiple providers, and you can ask whether they offer an initial consultation (Sprechstunde).
For Educators: What You Can Do
Teachers often notice early warning signs: changes in behaviour, social withdrawal, dips in performance, or emotional outbursts. But it’s not always easy to know what to do.
Here are three small but powerful ways to support mental health in school settings:
Start with Noticing: a quiet check-in - “You seem a bit off today, is everything okay?” - can open a door. You don’t need the perfect words. Just presence.
Model Mental Health Conversations: when adults talk about stress, struggle, and self-care in real terms, it normalizes these topics for students too.
Know Where to Signpost: keep a list of local support services (like Krisenchat) visible in staff rooms or school newsletters. Refer students or families when needed - and know you don’t have to do it alone.
From Let's Be Real
At Let’s Be Real, we work with international and bilingual schools across Germany to make mental health more visible, more understood, and more human.
We offer workshops, Mental Health First Aid training, and school-based conversations that empower both students and educators to talk about wellbeing in real terms, with cultural sensitivity, openness, and care.
If your school is looking for ways to bring mental health support into the everyday life of your classrooms, we’d love to connect.
Because support doesn’t start in the clinic. It starts in conversation.
